At Swiftmart OPC, your satisfaction matters. If you are not happy with your jewelry, we offer a straightforward return and exchange process.
Policy Details
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Return Window: 30 days from purchase.
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Condition: Items must be unused, undamaged, and in original packaging.
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Non-Returnable: Clearance and custom-made jewelry.
Refunds
Refunds are processed in Philippine Pesos (PHP) via the original payment method within 5–7 business days after item inspection.
Exchanges
If exchanging for a different product, we will cover the shipping fee for sending the replacement. If the replacement has a higher price, the customer pays the difference.
Damaged or Wrong Items
If your jewelry arrives damaged or incorrect, please email [email protected] within 7 days, including your order number and photos, and we’ll resolve it at no cost.